UK Service Support Manager

About us

Here at Bucher Municipal we manufacture high quality municipal and contractor cleaning vehicles. We provide top quality specialist training to customers on all of our products. Our state of the art engineering design facilities and manufacturing techniques ensure that our product range continues to be an industry quality leader. If you decide to join us, you will be a valued part of the ever growing Bucher Municipal family.

What the job involves: 

• You will be responsible for all Service Centre Compliance & Calibration, maintain accurate records and review the compliance matrix with the Regional Service Centres Management to ensure a robust and safe working environment.
• To maintain accurate compliance spreadsheets and files, actioning tasks and schedules as and when required for all projects and equipment maintenance.
• To chair compliance meetings at each service centre.
• To support day to day engineer iPad issues & support Service specific software (Praxedo, Alcumus, iHasco, Human Focus SharePoint).  To create, maintain and develop KPI's for the Aftersales Department from data out of Praxedo and 1ERP.
• To support Regional Branch Managers with housekeeping/infrastructure/building maintenance, health & safety and other key disciplines i.e Parts projects and Service Centre layouts.
• To create and maintain Health & Safety meetings four times per year and records, introduce all Company initiatives and work closely with Health & Safety Advisor, Quality Management Systems & Service Centre Management.
• To support UK Service process development, maintain quality documentation i.e risk assessments & COSHH, implementation and compliance.

Work Experience: 

• Compliance Management
• Health & Safety Compliance
• Calibration Management
• COSHH Management
• Workshop Maintenance & Standardization
• Process evaluation / Management
• Internal & external Audit Management
• Analytical – data driven constant improvement & development
• Vendor assessment & Management
• Project Management

Desirable Attributes: 

• The ability to work under you own initiative.
• Previous working with ERP system

Benefits of working for us: 

• Competitive Pension Scheme.
• Life Assurance Policy.
• Yearly Company Profit based Benefit.

For further details or an application form please contact, Sam Taylor, Dahlene Strowger or Sandra Mackrell in the HR Department, Ext 4514 or 4503 or 4510

We are looking forward to hearing from you.